Process Improvement Takes Strength
January 14, 2016
Excerpt from CUES Magazine – Published January 2016.
The challenge with process improvement is that it is not for the faint of heart; it requires rebels who are willing to step up and tear processes to shreds, and rebuild them from the ground up.
It is not human nature to constantly challenge the status quo. It takes a rebellious nature to question everything and accept nothing at face value. The death stroke of a good process improvement plan is the belief that everything is fine because “that’s how we’ve always done it, and it’s never been a problem.” A huge advantage non-traditional competitors have is that they are not bogged down with legacy thinking and processes.
Rebels are required to shake things up.
Process improvement is a habit credit unions can create to find better, faster, and easier ways of bringing value to members and employees. In some credit union circles, process improvement is slowly gaining traction as one of the most important tools in a credit union’s hip pocket.
